At Calma we do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. The way you treat your flowers will impact how long your flowers will last! If you are not happy with the life of your flowers, please get in touch at email@example.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds.We also do not offer refunds or replacements based off of personal tastes, color & flower preferences. All arrangements are 'Designer's Choice' and made at our discretion using what is fresh and available in the market. This flexibility is what allows us to create unique work with interesting flowers that are available on a seasonal and week-to-week basis. We understand this way of working is not for everyone and are happy to refer you to a florist who works within pre-determined styles if that's what you're looking for!